Submit a complaint

We take customer satisfaction very seriously at ThemesBX. If you have any issues, concerns, or complaints regarding our products or services, please follow the steps below to submit your complaint. We are committed to resolving issues promptly and effectively.

1. How to Submit a Complaint

1.1. Gather Information

Before submitting a complaint, please gather the following information to help us understand and address your issue effectively:

• Your Contact Information: Name, email address, and phone number.
• Order Details: Order number, date of purchase, and template details (if applicable).
• Description of the Complaint: A detailed description of the issue or concern.
• Supporting Documentation: Any relevant screenshots, error messages, or attachments.

1.2. Submit Your Complaint

You can submit your complaint using one of the following methods:

• Email: Send a detailed email with all the gathered information to office@themesbx.com. Please use the subject line “Complaint – [Your Order Number]” for better tracking.
• Contact Form: Fill out our Contact Form with your complaint details. Ensure you include all relevant information for a thorough review.

2. What to Expect After Submission

2.1. Acknowledgment

Once we receive your complaint, we will acknowledge receipt within 2 business days. We will review the information provided and determine the next steps.

2.2. Investigation

Our team will investigate the complaint thoroughly. This may involve reviewing your order, consulting with relevant departments, and analyzing any supporting documentation you provided.

2.3. Resolution

We aim to resolve all complaints as quickly as possible. You will receive a response detailing our findings and any actions we will take to address your issue. This response will typically be provided within 7 business days of receiving your complaint.

2.4. Follow-Up

If you are not satisfied with our initial resolution, you may request further review by contacting us again. We are committed to ensuring your satisfaction and will work to resolve any outstanding issues.

3. Contact Us

If you have any questions about the complaint process or need assistance with submitting your complaint, please do not hesitate to contact us:

ThemesBX
Email: office@themesbx.com
Contact form: Contact Page